The Hinckley and Rugby are a locally based society offering a national service for Paradigm Intermediaries.

We pride ourselves on our first class customer service and that all our underwriting decisions are made by people not computers.

Below is a list of information as to how to get started if you haven’t dealt with us before as well as reasons why we think you will benefit by doing business with us.

Registering to use the system will give you access to an online DIP, KFI and mortgage application submission facility. The DIP does not incorporate a credit check. If you have not used the system before, you will first need to register. Registration only takes a few minutes – you will receive an activation code by email which you will input after re-entering your user name and password. If you are already registered, please click the ‘Login’ button below to enter the system.

To use the system you should set up your first named client (any joint applicant will be created later) and click on ‘Create KFI’. This will take you firstly through our DIP screens.  The DIP does not incorporate a credit check and will not leave a footprint. Once you have your DIP you will then create any second applicant, choose your product and get your KFI. The KFI will be saved in your client record and you can click on ‘Apply’ if you wish to convert this KFI into an online application.

Packaging information will appear after the application has been submitted.

You can download documents using the tabs on the left of this page.

Our Preferred (and often the quickest) method of contact is through the ‘Request a call back’ link. We always endeavour to return calls quickly, usually within a few minutes of receipt.

During busy periods it can take longer than usual for our Mortgage Department to process applications. Therefore, before submitting an application, we advise you to contact us through the ‘Request a call back’ link and we will be happy to update you regarding current processing times.


We are always happy to speak to you directly if you wish to discuss your case with us. Please note that all Buy To Let mortgage enquiries should be referred to us in the first instance. If you wish to call us using the landline number below, it may be necessary to leave a message if lines are busy. We will call you back as quickly as possible.

Telephone: 01455 894092


Postal address:
81 Upper Bond Street, Hinckley, Leicestershire LE10 1DG

Our business hours are Monday-Friday, 9am-5pm