At NatWest Intermediary Solutions service is our number one priority, and we are dedicated to being there for our brokers when they need us most. We are the dedicated intermediary arm of NatWest and offer brokers an extensive range of mortgages designed for first-time buyers, home movers, remortgagers and buy-to-let investors.

We have designed a Coronavirus hub to provide you one place to go to for information on mortgage holidays, offer extensions, valuations and more. Please click here to visit the hub.

BDM partnership model

Our BDM partnership model ensures a tailored and effective service to brokers, as brokers receives the support of one field and one phone BDM. We have made a great effort to make our service more seamless and broker friendly and with our phone and field BDMs possessing great strengths and knowledge in their respective areas, the new pairings will see brokers inherit the best of both levels of support.

Please click here to view our latest service levels.

Take a look below to see some more highlights of our service:


Contact us

Via LiveTALK

Talk online with one of our LiveTALK team for technical help, product information and lending policy guidelines.
We're open from 9am-6pm on Monday, Tuesday, Thursday & Friday (except Bank Holidays) and 10am-5pm on Wednesday.

By telephone

For new business enquiries, contact your Business Development Manager on their direct line.

For information on an application that's already been submitted, use 'Track an application'.

Please note that calls may be recorded.

By email

Supporting documentation can be emailed to

By fax

Alternatively, supporting documentation can be faxed to 0845 878 9498

By post

NatWest Intermediary Solutions
Mortgage Centre
Cartsdyke Avenue
PA15 1ED

Luke Christodoulides, Senior Corporate Account Manager, NatWest Intermediary Solutions, said: “We greatly appreciate the numerous awards we have won over the last few years with Paradigm. These include: 2019, 2018 and 2017: Best Overall Lender and 2016: Best Residential Lender. We see this as a testament to our continued hard work in ensuring we offer the best service possible to Paradigm brokers.”