OneFamily recognise the complexity of modern family life by providing the products and services that reflect today’s world – and have also received industry recognition for them too! As a business owned by its customers, OneFamily focus on reinvesting their profits to the benefit of their customers, not shareholders. For more information please visit

Since the merger of Family Investments and Engage Mutual in 2015, we have been focused on creating a range of innovative and flexible products designed to help families deal with today’s ever-changing financial needs.

We pride ourselves on our service, products and the support we can provide you to assist your Equity Release customers.

We continue to achieve industry-recognition for the quality of our service, both to advisers and customers, having been awarded a five and four-star ratings from MoneyFacts for our Lifetime Mortgage products in 2019. All of our products comply with Equity Release Council standards.

All our Lifetime Mortgage products offer customers the ability to borrow up to £1 million, as well as simple and fixed early repayment charges.

Plus, you’ll have direct access to our underwriters, who will be happy to discuss the details of your case if you need any help.

To find out more about how we can help, call us on 0800 802 1645*.

*Open 9am - 5.30pm, Monday to Friday. All calls may be recorded for security and training purposes. Calls are free from UK landlines only.