Platform is part of The Co-operative Bank – the only high street bank to be guided by a customer-led Ethical Policy. They have extensive knowledge and expertise across a wide range of competitive mortgage products, for Mainstream, Help to Buy and Buy to Let.
Platform also has a passion for values, ethics, and doing the right thing. That’s not just something they say – it lives in everything they do.
Platform does things differently
Platform is not like other lenders. They do things differently. From expert support with a human touch, to a simple process that’s transparent and fair, they make a difference every step of the way.
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Brokers value good customer service with a personal touch. That’s why Platform has increased the number of people in its support teams, to make sure you always get the best service possible. Whether you need a quick answer to a question or some help with your application, Platform is there for you. Better still, they’ll answer your calls on average within 30 seconds.*
Just a few of the reasons why Platform has been voted the No. 1 ‘Best Mortgage Desk team’^
^Voted Best Mortgage Desk team by brokers who have recently placed a case with Platform, in the BDRC survey H2 2017.
* In January 2018 calls on Lending Policy queries on the pre-application option of 0345 070 1999 were answered on average within 30 seconds.
Platform knows how precious your time is, so they won’t waste it. If they can’t accept your case, they’ll let you know upfront, to avoid any delays. They will also endeavour to give you 48 hours’ notice if there are any rate changes to any of their products.†
†Product rate changes only.