At Platform, they do things differently. They’re part of the Co-operative Bank – the only UK high street bank with a customer-led Ethical Policy. They have extensive knowledge and expertise across a wide range of competitive mortgage products, for Mainstream, Help to Buy and Buy to Let.
Platform also has a passion for values, ethics, and doing the right thing. That’s not just something they say – it lives in everything they do.
Platform does things differently
Platform is not like other lenders. They do things differently. From expert support with a human touch, to a simple process that’s transparent and fair, they make a difference every step of the way.
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Brokers value good customer service with a personal touch. That’s why Platform has increased the number of people in its support teams, to make sure you always get the best service possible. Whether you need a quick answer to a question or some help with your application, Platform is there for you. Better still, they’ll answer your calls on average within 30 seconds.*
Just a few of the reasons why Platform has been voted the No. 1 ‘Best Mortgage Desk team’^
^Voted Best Mortgage Desk team by brokers who have recently placed a case with Platform, in the BDRC survey in September and October 2018.
* Calls taken between Jan and March 2019 on Lending Policy queries and password resets on 0345 070 1999 were answered on average within 30 seconds.
Platform knows how precious your time is, so they won’t waste it. If they can’t accept your case, they’ll let you know upfront, to avoid any delays. They will also endeavour to give you 48 hours’ notice if there are any rate changes to any of their products.†
† Product rate changes only.
As part of The Co-operative Bank, Platform is guided by the values and ethics laid down in their customer-led Ethical Policy. That means you can be certain how your mortgage is funded. It’s also what led them to go into partnership with Centrepoint, a charity that supports homeless young people. Every time you complete a new mortgage or product switch with Platform, they make a donation to Centrepoint on your client’s behalf.**
** New mortgage client applications and existing mortgage client product switch applications received from 2 May 2018 up to and including 31 December 2019 will be eligible for a £5 donation, on completion of the mortgage or product switch (as the case may be). Transactions relating to existing mortgages including a further advance, porting of an existing mortgage or change of borrower, are not eligible for the Centrepoint charity donation at the time. The Bank will make a payment to Centrepoint quarterly, for eligible completions during the previous quarter. The £5 donation will be made for each eligible mortgage sold through direct and intermediary channels i.e. it applies to the Bank’s Britannia and Platform branded mortgages. Centrepoint is a charity registered with the Charity Commission of England and Wales under number 292411.