Paradigm offers members access to our highly commended Mortgage Helpdesk team, who are on hand to support members with general mortgage enquiries and help placing complex cases. If you are struggling to place a case for a client, you can call our Mortgage Helpdesk to get some guidance on which Lenders could assist, saving you a lot of time compared to doing this research yourself.  Once registered as a Paradigm member, you can contact Tom and Alex via the telephone helpline 03300 536061 or via the email mortgagehelpdesk@paradigmgroup.eu, where they endeavour to respond to your enquiry within two business hours.

Alex Vaughan-Tift

 

Alex Vaughan-Tift
Mortgage Technical Services Advisor

Tom Hunt

 

Tom Hunt
Mortgage Technical Services Advisor

In addition to this, the Mortgage Helpdesk create hints and tips guides, monthly Residential and BTL affordability stress testing, as well as creating relevant regulatory bulletins to help our members maximise their efficiency. These are regularly emailed out to members and can be viewed here.

To benefit from the Paradigm profit share scheme, please make sure that you use Paradigm as your payment route when you submit business to a Lender. If you haven’t already done so, you can find a guide on how to add Paradigm here.

“I use the Paradigm Mortgage Helpdesk on a very regular basis as they provide an excellent service which saves me valuable time. If I have a problem case, or one that has an unusual criteria requirement, I can contact Tom or Alex at the Helpdesk and they will source a solution for me. It saves me a huge amount of time ringing round lenders or their BDM’s, they either have the answer at their fingertips or will go and find out for me. Their response times are superb and if it is going to take a little longer then they will tell me and always come back within 24 hours.”

Tony Vessey, Hunter Hammond Daniel Associates Limited  

 

“I use Paradigm Mortgage Helpdesk virtually every day….I cannot rate Tom and Alex highly enough. I seem to get very unusual/quirky cases which often prove difficult to place. Their advice is proving invaluable. It saves me so much time trying to source the right lender(s). They always endeavour to come up with a solution to even the most tricky cases, and I truly value their constant support and help. They are brilliant!!” 

Sue Beeston, Mortgages-Online